How much revenue do SaaS companies lose to failed payments?

On average, SaaS companies lose 5-9% of their MRR to failed payments (involuntary churn). Most founders underestimate this by 3x. Reecova's free scanner shows your exact number in 30 seconds.

How does Reecova recover failed payments?

Reecova uses a smart retry engine that analyzes failure codes and optimizes retry timing (e.g., retrying insufficient_funds on payday). It also runs automated dunning email campaigns to prompt customers to update payment methods.

Is the free scanner safe to use?

Yes. The scanner uses Stripe's read-only OAuth, auto-revokes access immediately after scanning, and stores no Stripe account data. Results are cached for 24 hours then deleted.

How much does Reecova cost?

Reecova is $49.99/month plus 10% of recovered revenue. There's a 14-day free trial with no credit card required. You only pay the recovery fee on revenue we actually recover for you.

All decline codes

new_account_information_availableNeeds customer action

Stripe decline code: New account information available

The card was replaced; updated details exist.

Recovery outlook

Needs customer action. The card or account details need to change, or the customer must clear something with their bank. Recovery runs through dunning, not blind retries.

What it means

The issuer is signaling that this card has new details. A replacement card or updated expiry is available.

Why it happens

The customer's card was reissued (expiry, lost/stolen replacement, or a bank change) and the old details on file are stale.

Can you retry it?

This code is a gift: the network is telling you to refresh the card. Automatic card updater can pull the new details without bothering the customer; otherwise prompt them to update.

Recovery playbook

1Use network automatic card updater to fetch the new card.
2If no updater, send a proactive update-card email.
3Don't retry the old details. They're superseded.
4Confirm the refreshed card with a small authorization before the next cycle.

How Reecova handles new_account_information_available

Reecova flags new_account_information_available as needing customer action and triggers a dunning sequence to collect an updated card or prompt the bank contact, rather than wasting retry attempts. It runs across your whole Stripe account automatically, and shows the dollars each code is costing you.

See your new_account_information_available losses free Install from the Stripe App Marketplace →

Related decline codes

expired_card

The card's expiration date has passed.

incorrect_cvc

The CVC security code didn't match.

incorrect_number

The card number entered is invalid.

invalid_account

The card or account no longer exists at the issuer.